Welcome aboard Sail Sunkiss charters
Our yacht ‘Kiss’ is Registered with Maritime New Zealand and operates under a documented operational plan. This plan is kept on board and available for viewing.
The “Need to Knows” before the day
By booking with Sail Sunkiss Charters, you have agreed to the terms and conditions outlined here. If you have booked for a group, it is your responsibility to ensure that other people in the group are aware of the terms and conditions before they board.
If you or a member of your group have an impairment, medical, allergy or dietary condition that may require assistance please note this when booking and bring this to the skippers attention when boarding the vessel. As we are at sea attending to medical events is a lot more difficult and the time to extract a passenger to medical support onshore takes a lot more time
The islands we visit are wildlife sanctuaries
Please ensure your bags, clothing and footwear are free of items that may introduce risks such as insects, plant life and animals ( lizards, mice and rats are extremely damaging)
A pre-departure briefing will be held. Please pay attention as this covers important safety and operational aspects of the vessel.
Sail Sunkiss Yacht Charters accept no liability or costs arising though personal injury, loss or damage to property nor do Sail Sunkiss Charters accept liability for events subsequent to the trip that may have arisen as a result of the trip
By joining a trip on Sail Sunkiss Charters (unless by prior arrangement) you have agreed that images including video taken on board by may be used for promotion of Sail Sunkiss Charters
Sail Sunkiss is licenced to serve alcohol. BYO (Bring your own) alcohol is not permitted
If in the Captains opinion a passenger wishes to join a booked trip that he believes due to alcohol places themselves and or others at risk he at his sole discretion may refuse this passenger to board. No refund will be given
If a passenger drinking alcohol during the trip shows behaviour that effects the safety and enjoyment of themselves or other passengers at the Captains sole discretion he will require this person to stop drinking immediately
Sail Sunkiss reserves the right to abandon a trip if for any reason we become concerned for passenger safety. No refunds will be provided to the party with offending passengers.
Children remain the responsibility of a parent or guardian at ALL TIMES and as such must be under continuous supervision. A maximum of 2 children (under 15) are permitted per adult . Those under the age of 15 must be accompanied by party member 20 years plus.
No Smoking: For health and safety, smoking is not permitted on trips, this includes e-cigarettes.
Should we sail this is not a sedentary activity. We require all passengers to respond to the Captains requests without delay. If at anytime during the day you or a member of your party feel uncomfortable with the action of the yacht please advise the Captain. Your comfort is our 2nd priority behind safety and we will adjust the yacht accordingly.
When using the toilets please obey all signage in the toilet. Failure to do so will block and or damage the toilet. A fee of $200 will be incurred by the passenger if any items are flushed other than toilet paper. We have disposal bags onhand for Sanitary and other items
Please bring liquid Sun Screen, Sun hat, Sunglasses, Swimwear, Towel, Warm Clothing as appropriate for your cruise. Shoes. Must flat soled non marking or bare feet. If you are hiking these are also recommended. You will remain dry from any possible odd showers as the yacht has a downstairs saloon
If you leave Kiss for an island or beach excursion you will be advised of a time to be back on board. All others on board depend on a punctual timetable. Should it be necessary to come looking for passengers this time will be charged at the rate of $500 per hour and passengers accepts this
If you intend to swim or snorkel from Kiss or the beach you must be a competent swimmer able to swim 50 meters and keep yourself afloat for at least 15 minutes in deep water without support. All swimmers will be asked to swim once around the vessel to prove water confidence to the crew. Children aged 15 or under must be supervised by a parent or guardian at all times. Sail Sunkiss operate SOP ( safe operating practices) for swimming from the vessel and these instructions from crew must be complied with or the swimmer accepts they will be called from the water
If you intend to kayak from Kiss or the beach You must be a confident open water swimmer capable of swimming over 100 meters and keeping themselves afloat for at least 30 minutes in deep water without support. Children must be accompanied in the water by a competent adult/ guardian at all times. All Kayakers will be asked to swim once around the vessel to prove water confidence to the crew. Sail Sunkiss operate SOP (safe operating practices) for kayaking from the vessel and all instructions from crew must be complied with or the kayaker accepts they will be called from the water
Allergen Requirements. Dietary requirements must be discussed during the booking process. Althought the vessel has processes to adher to allergen requirements no guarantee is made by Sail Sunkiss that food offered will not be present
The Captain will sail the vessel to ensure the least experienced passengers are comfortable. Passengers book a trip on kiss understanding they are participating in an adventure. Sails will be used when practical . If conditions require motor sailing/ motoring then this will occur
New Zealand law requires that the instructions of your Captain and crew be followed. If uncertain – Ask
The captain plans to cover the same minimum itinerary on each trip. Sometimes more is possible
BOOKINGS
IF YOU ARE LATE FOR YOUR BOOKING AND MISS THE DEPARTURE A REFUND WILL NOT BE PROVIDED
Minimum Numbers
As is standard in this industry a minimum number of bookings are required in order for a trip to go ahead. In the event that adequate numbers cannot be achieved, it may be necessary to reschedule a departure or refund monies paid. It is VERY unusual for this to occur. If you receive a booking confirmation your cruise is confirmed.
Booking Confirmation
All departures are subject to minimum numbers and weather
The business reserves the right to cancel a trip due to technical or other occurrences. It is very unusual for a planned trip not to occur
Your booking is confirmed by receipt of full or deposit payment as requested. a confirmation email will be provided. This email will state all details of your cruise – please advise if these are not correct. The email will carry the “need to knows” ahead of your day including these terms and conditions
If you do not receive this email confirmation your cruise is not confirmed. Please contact us
Deposit/Payment
Each product has its own deposit requirements. These must be made within 5 days of a reservation being confirmed – either through our online payments portal or directly with Sail Sunkiss
Prices are in New Zealand Dollars and inclusive of GST (Goods and Services Tax).
CANCELLATIONS
Cancellations may be made for a full refund up to 14 days ahead of your cruise for day trips and 30 days for overnight trips . To cancel a trip, clients are to contact Sail Sunkiss by email to russellcowley@readynow.nz
Please note, if you don’t turn up or you are late for your scheduled trip no refund will be made
For cancellations inside the timeframes above Sail Sunkiss will endeavour to reschedule or rebook the time slot to another party – if this is not possible deposits paid wll not be refunded
If Sail Sunkiss are forced to cancel a cruise for any reason including weather they will in the first instance work to provide a suitable alternative date ………if this can not work a full refund will be made within 7 days. Sail Sunkiss is not liable for any costs other than deposits made
